Skip to main content

What should I do if I'm locked out of my account?

Guidance on regaining access to your account if locked out

Mary Bowers avatar
Written by Mary Bowers
Updated over a week ago

  1. Invalid credentials:

    • If you enter incorrect information, you’ll see a message saying your credentials are invalid.

    • Double-check your email and password and try again.

  2. Login attempts limit:

    • You have 3 failed login attempts before your account is temporarily locked.

    • If your account locks, you’ll see the message: “This account has been locked. Please contact customer support.”

  3. Forgot Password:

    • If you’re unsure of your login details, use the “Forgot Password” option.

    • This is the safest way to regain access without risking a lockout.

  4. Account locked:

    • If your account gets locked, don’t panic.

    • Follow the instructions provided and contact AquaX Support for help:

    • The support team will guide you through regaining access to your account.

Did this answer your question?