Whether you need to update emergency contact Aqua X portal details or fix a typo from the initial onboarding paperwork, Aqua X allows system admins and case managers to change a resident's full profile at any time.
Aqua X resident data management keeps your data clean and accurate. This helps your care teams get real-time information when they need it most.
How can I view or edit resident details in the Aqua X portal?
To view or change a resident record, follow these easy steps within the Aqua X Portal. This serves as your quick Aqua X portal user guide resident details section:
Navigate to the Profile: Log into your dashboard and go to the main Residents directory page from the sidebar menu. Click directly on the resident's name. This opens their main dashboard, showing a quick snapshot of their location and other details.
Enter Edit Mode: From this snapshot view, find and click the "View All Details" button in the upper part of the profile panel. This unlocks the secure data fields across the profile so you can manage resident intake forms online.
Change the Information: You can fill in information across three main sections:
Personal Details: Legal names, preferred nicknames, dates of birth, and ID records.
Emergency Contact Info: Primary and secondary names, phone numbers, and relationships.
Navigation Details: Operational tracking data, including origin facilities, referral sources, and exact placement timestamps.
Save Your Changes: To prevent mistakes, Aqua X uses a two-step saving process. First, click the "Review" button at the bottom of the page to check your edits. The system will then show you a summary page. Second, you must click "Update Intake" on this summary page to save your changes to the database.
⚠️ Important Note: If you click "Cancel" or close your browser tab before clicking that final "Update Intake" button, the system will reset. None of your new edits will save.
Need Help?
If you see permission errors or need help updating a locked record, the Aqua X support team is ready to assist you through two quick channels:
In-App Chat: Click the chat icon in the bottom right corner of the Aqua X Portal or Help Center to talk to a live agent.
Email Support: Send a detailed ticket straight to our help desk at [email protected].