Moving a resident to the next stage of their program is a critical step in tracking their progression and modifying their device permissions. Within your Aqua X portal, you can assign resident to new program stage and update their Phase in just a few clicks.
Step-by-Step Update Procedure
Follow these simple steps within the Aqua X portal admin actions menu to transition your resident:
Access the Resident Profile: Log into your administrator account. Navigate to the main navigation menu, click on the Residents page, and select the specific resident's name from the roster to launch their detailed profile dashboard.
Locate Administrative Actions: Located on the right side of the screen, you can locate the Actions drop-down menu panel.
Initiate the Pillar Transition: Select Update Pillar from the options list. A new window will appear displaying the program's current structure.
Select and Confirm the New Stage: Choose the target Pillar or Phase from the dropdown menu to successfully assign resident to new program stage. Click the Update button to save the changes to the cloud database.
Synchronizing the Update to the Resident's Device
For the system to update pillar settings, restrictions, and configurations successfully, the resident's physical device must establish an active network connection.
Network Optimization
While Aqua X devices feature native cellular phone service, data synchronization accelerates significantly over a Wi-Fi network or mobile hotspot. Connecting to Wi-Fi ensures the device downloads the new configuration payload rapidly, mimicking the behavior of an iOS or Android system update.
Aqua X Device Synchronization Troubleshooting
Under standard network conditions, your new configuration applies within a few moments. If you need to perform Aqua X device synchronization troubleshooting because the updated permissions or rules fail to reflect on the device after 2–3 minutes, follow these steps:
Ensure the device is not in airplane mode.
Perform a hard restart by rebooting the physical device.
This reboot forces an immediate check-in with the Aqua X server to pull the latest updates.
⚠️ Critical Operational Note Regarding Curfews: When a resident transitions to a new Pillar, their device automatically inherits curfews assigned to that specific group.
If an active curfew is currently running for the newly selected Pillar, the resident's device will initiate a local lockdown to match that schedule within the standard 2–3 minute synchronization window. The device will remain locked and will automatically unlock only when the scheduled curfew time block concludes.
Need Additional Support?
If you are unsure which phase parameters to apply or experience a persistent synchronization failure, contact the system administration support team:
Live Chat: Access the interactive support widget located in the bottom right corner of the Aqua X Portal or Help Center.
Email Support: Send a detailed ticket including the resident ID to
[email protected].