Coming Soon: We are currently building a feature that will allow you to deactivate residents directly from the portal. It will be ready very soon!
In the meantime: Since this feature isn't live just yet, please reach out to our support team, and we will handle the deactivation for you immediately.
When you contact us, we can also unlock the settings on the resident's device remotely. This will allow you to access the phone's system settings and perform a factory reset right away.
Just let us know the resident's name, and we’ll take care of it:
Chat: Click the chatbot in the bottom right corner of the Portal or the Help Center.
Email: Send a message to [email protected].