If the update isn’t appearing yet on your resident's screen, you can try the following quick steps:
First, make sure the AquaX device is connected to the internet. Then navigate to Settings, select System, and tap System Updates. From there, tap the blue refresh icon in the top-right corner. This will prompt the system to check for available updates.
If the device is already fully up to date, tapping the refresh icon will display a confirmation screen indicating that AquaX is running the latest version.
If you believe an update is missing or not installing as expected, please reach out to us on your AquaX portal to connect with our Customer Care team. Our team can verify update status and ensure your organization is getting the full benefit of AquaX, with all features, improvements, and security updates functioning as intended.
A quick check, an easy fix—and your device stays ready for reliable, long-term use.