If a new team member cannot find their invite email, it is usually due to a typo, a strict email filter, or a corporate firewall. Because Aqua X activation links expire quickly, fixing this fast keeps your team onboarding on track.
If you are dealing with an Aqua X user onboarding troubleshooting issue, follow this checklist before you try to how to resend Aqua X invitation.
1. Check the Aqua X Admin Portal Add Team Member Settings
First, open your Aqua X portal. When you use the Aqua X admin portal add team member feature, even a tiny typo will break the delivery path. Look closely for:
Misspelled names or domains
Extra spaces at the beginning or end of the email
Swapped letters (like "gnail" instead of "gmail")
2. Search Spam and Junk Folders
Automated emails often trigger basic security filters. Ask your team member to check their Spam or Junk folders. If they find the invite there, they should mark it as "Not Spam." This ensures they get future emails.
3. Search "All Mail" and Promo Tabs
In tools like Gmail or Outlook 365, system notifications can bypass the main inbox. If a user says they cannot find Aqua X activation email, tell them to search their "All Mail", "Promotions", or "Updates" tabs. They can search specifically for emails from the aquax.co domain.
Still Having Trouble?
If you verified the email address and checked every folder but the user still cannot find Aqua X activation email, our support team can check our mail delivery logs for you.
Here is how to resend Aqua X invitation support requests to our team:
Live Chat: Click the support widget in the bottom right corner of the Aqua X Admin Portal, or visit our Help Center.
Direct Email: Send an email from your admin account to
[email protected].