No need to panic—this is exactly why your organization has this powerful security features in place! Here’s what happens and what to do next:
What Just Happened?
Your resident's phone has a Nudity Prevention feature that automatically detects any nudity captured on either their front or back camera. When the camera detects male or female genitalia, the phone is immediately locks and you are notified right away.
You should have received:
A text alert notifying you about the detection
An alert in your portal
An email notification
This feature keeps your resident’s phone locked and unaccessible until you review their activity.
What Does The Resident See?
Your resident’s Aqua X will automatically lock if potential nudity is detected. When this happens, they’ll see a screen indicating that the phone has been locked. They can either call you so you can review the photo through your portal and unlock the device, or request an unlock code. If they choose the unlock code option, they’ll need to contact you to obtain the code before they can regain access to their phone.
What Should You Do Now?
Click the link in the email or sms notification you received or head to your Cyber Dive portal.
Review the Detected Image: In your portal, head to your resident’s profile that received the alert and click alerts at the top of the page. There you’ll be able to view the image that triggered the alert. This helps you understand the situation.
Take Action: After reviewing, you can unlock your resident’s phone right from your portal, or keep it locked until the situation is resolved.
Why This Is a Good Thing
The Nudity Prevention feature is designed to protect your resident’s in real time and give you control over the situation. It helps you stay informed and take immediate action, all while keeping your resident's device safe and secure.
If you run into any issues with this feature, please contact Cyber Dive Customer Care team at [email protected] or reach out via your portal, we're happy to help!