Don't worry—this alert simply means the safety features on the device are doing their job. The system successfully stopped explicit media from being created or shared, keeping both your resident and your organization safe.
What just happened?
Every Aqua X smartphone uses real-time, on-device technology to spot explicit content. The system constantly monitors data from both the front and back cameras. If it detects male or female genitalia, it instantly locks the phone. This stops the resident from viewing, saving, or sending the media.
When a lockout happens, the system immediately sends out Cyber Dive portal alerts through three different channels so you never miss an event:
SMS/Text Alert: A text message goes straight to your mobile number for quick awareness.
Portal Notification: A high-priority alert pops up on your administrative dashboard.
Email Notification: A detailed summary is sent to your team's security inbox.
While the phone is locked, the resident cannot open apps, send messages, or view personal data. It stays locked until an administrator reviews what happened.
What does the resident see on their screen?
When the system triggers an aqua x nudity prevention alert, the resident’s screen changes to a secure lock screen. It will tell them that an administrator needs to review their phone.
To regain access, the resident has two choices:
Direct Contact: They can talk to you directly so you can review the image and unlock the phone remotely.
Unlock Code Request: They can ask for a secure unlock code through their screen. However, you must generate and give them this code. They cannot bypass the lock screen on their own.
Step-by-Step Guide: How to Unlock Aqua X Phone
If you just received a Cyber Dive customer support phone lock notification, follow these simple steps to review the event and resolve the lockout:
1.Access the Portal: Click the direct link in your email or text alert, or log straight into your central administrative portal using your username and password.
2.Go to the Resident's Profile: Find the profile of the resident who triggered the alert. Click on the Alerts tab at the top of their dashboard page.
3.Review the Blocked Image: Look at the captured image that caused the automatic lock. Check the photo to see if it is a real safety violation or just a false alarm, like a skin-toned piece of clothing.
4.Take Action: If the image is safe or you have addressed the issue, click the unlock button inside the portal to restore the phone instantly. If you need to talk to the resident first, you can choose to keep the device locked.
Why is this safety feature necessary?
This automated feature acts as a proactive shield. By blocking explicit photos right at the moment of capture, the phone stops digital exploitation and safety violations before they happen. It gives staff the real-time details they need to step in and help.
If you run into technical issues or notice delays with your cyber dive portal alerts, please reach out to our team right away. You can email us at [email protected] or reach out directly through your admin portal dashboard.