Critical Pre-Deactivation Requirements:
Before you off-board a resident and start the how to reset aqua x device process, you must complete two vital tasks. First, ensure the resident removes their connected Google account. Second, make sure they completely disable their lock screen passcode. These steps are mandatory for successful aqua x device re-onboarding steps.
Modern Android operating systems use a built-in security feature called Factory Reset Protection (FRP). If you factory reset a device while a Google account or screen lock is still active, the phone will lock permanently upon reboot. The system will then demand the previous resident's exact credentials to unlock it. To avoid this issue, always verify account removal before the resident leaves your sight so you do not have to bypass factory reset protection android later.
Pro-Tip: Ask the resident to physically type their passcode for you one last time before you start or have them remove it before leaving your program.
Step-by-Step Security Removal Processes
How to Remove a Google Account from an Aqua X Phone
Follow these steps to remove google account from aqua x phone hardware before resetting:
Open the Aqua X device Settings app.
Scroll down and tap Passwords & accounts (or Passwords, passkeys & accounts depending on your firmware version).
Look under the Accounts for... section and select the primary Google account.
Tap the Remove account button.
Confirm the action by tapping Remove account a second time when prompted.
If this is the only Google account on the device, the system will ask you to enter the current device PIN or passcode for verification.
Note: Removing the account unlinks and wipes all local cloud data, including synced emails, calendar events, contacts, and account settings.
How to Remove the Screen Lock Passcode (Google Pixel 9)
Use this quick guide for google pixel 9 screen lock removal:
Open the device Settings app.
Tap Security & Privacy.
Under the device security section, select Device unlock.
Tap Screen lock.
Type the resident's current security PIN, pattern, or password to authenticate.
Select either None or Swipe from the list of lock options.
Confirm the removal by tapping Delete.
The Aqua X Portal Deactivation Sequence
Once the physical Aqua X hardware is unsecured, you can safely off-board the resident using your administrator dashboard.
1.Establish a Stable Network Connection: Connect the hardware to a strong, stable Wi-Fi network. The device must be online to send its final state back to the central server.
2.Access the Aqua X Admin Dashboard: Log into your administrative account on the Aqua X Portal. Navigate directly to the Residents management page from the sidebar menu.
3.Initiate Resident Deactivation: Locate the specific resident profile linked to the device. Click on the Actions dropdown menu next to their profile name and select Deactivate Resident.
4.Verify Physical Device Security Status: Perform a final physical check on the handset. Guarantee that no Google account remains logged in and no active lock screen PIN exists.
5.Confirm Identity & Execute Deactivation: Type the resident’s legal name exactly as it appears within the portal text field. Mark the mandatory confirmation checkbox certifying that all hardware locks are gone, then click the Deactivate button.
6.Execute Local System Factory Reset: With the portal deactivation cleared, open the device Settings app > System > Reset options > Erase all data (factory reset). Once completed, the clean device is ready for the next onboarding sequence.