Required Steps Before Deactivation or Reset
Before deactivating or resetting the device, the resident must remove their Google account and delete their screen lock passcode. This step is critical, as Android devices may require the previous resident’s Google account credentials or passcode during re-onboarding. If these are not removed, the device may become locked and unusable for the next resident.
We strongly recommend having the resident show you their passcode before removing it, in case it is needed for troubleshooting during the reset process.
How to Remove a Google Account from an Aqua X Device
Open Settings
Tap Passwords & accounts (or Passwords, passkeys & accounts)
Select the Google account
Tap Remove account
Confirm by tapping Remove account again
If the Google account is the only account on the device, you may be prompted to enter the current PIN or password. Removing the account will delete associated data such as email, contacts, and account settings from the device.
How to Remove the Passcode on a Google Pixel 9
Open Settings
Tap Security & Privacy
Select Device unlock
Tap Screen lock
Enter the current PIN or password
Choose None or Swipe
Confirm by tapping Delete
Deactivating Your Residents Device
Step 1: Connect the Device to Wi-Fi
Ensure the resident’s phone is connected to a strong and stable Wi-Fi signal.
Step 2: Log Into the Aqua X Portal
Open your Aqua X portal and navigate to the Residents page.
Step 3: Select Deactivate Resident
Find the resident whose device you need to deactivate.
Click Actions.
Select Deactivate Resident.
Step 4: Remove Security Settings
Confirm that the device has: No PIN or Google account connected
These must be removed before proceeding.
Step 5: Confirm Deactivation
Type the resident’s name exactly as it appears in the portal to confirm.
Check the confirmation box verifying there is no screen lock or Google account and click Deactivate.
Step 6: Factory Reset the Device
Once deactivation is complete, the device is ready to be factory reset in the devices settings.