If you see a storage alert on your resident's profile in the Aqua X portal, it means their Aqua X device is running low on available space, and depending on how low, monitoring may already be affected.
There are two levels of alert:
Yellow banner - Low storage warning: The device has just over 10GB free. Recording is still running, but you're getting an early heads-up before things are impacted. No action is required right now, but it's worth having your resident clear some space soon.
Red banner - Recording paused: Storage has dropped below 10GB. At this point, monitoring and instant replay may no longer be uploading to your portal, and some apps will be restricted until enough space is freed up. Your resident will also see a prompt on their device to clear storage.
Will the resident be able to use apps?
When your resident tries to access apps with not enough storage available, a screen will prompt them to delete items (photos, videos, apps, or files) until there is enough for monitoring to begin again.
What apps will our resident have access to with low storage?
Below Apps Allowed:
Calling
Safety
Settings
Files
Contacts
Clock
Calculator
*When storage is critically low, only essential apps remain accessible. Note that results may vary sometimes if a custom launcher is installed.
How to Clear Storage on Your Resident's Aqua X
Follow these steps to free up storage and ensure monitoring continues without interruption:
1.Uninstall Unused Apps
Tap “Free Up Space” on the “You’re out of space!” screen.
Select the app you want to remove from the list.
Tap the app icon to open its App info page.
Tap Uninstall, then confirm by tapping OK.
2. Delete Files from Trash
Tap “Free Up Space” on the “You’re out of space!” screen.
Scroll down and tap Trash on the Storage screen.
Select the files you want to delete (or tap All items to select everything).
Tap Delete, then tap Delete again to confirm.
